Business Rule Examples

To Configure Business Rules in ServicePRO, please refer to Service Automation

Examples of Business Rules for Service Requests

Sample 1: When a Request is assigned to a Support Rep in ServicePRO, send a notification to the Support Rep:

Sample 2: When a request is closed, send a notification to the Requester that the request has been closed.

Sample 3: Email notification to Requester when a request has been updated by requester through email

Sample 4: Email notification to manager when a request has been in Dispatch for more than X minutes.

Sample 5: Email notification to manager when Critical/High priority request has been Active/Open for more than X hours

Sample 6: Email notification to Requester when a request has been updated

Sample 7: Email Survey link to requester when request has been closed

Example of Business rules for Inbound Email Rules

Sample 1: Create New Users from Email Addresses

Sample 2: Forward Emails with a specific Subject line