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ServicePRO Versions 14.2.22 and below

What's new in ServicePRO? Check out the New Features

Microsoft will be turning off Basic Authentication in Exchange online by October 1st, 2022. They will be turning off Basic Auth. for the following protocols: MAPI, RPC, Offline Address Book (OAB), Exchange Web Services (EWS), IMAP, Exchange ActiveSync (EAS) and Remote PowerShell.

If your ServicePRO email integration is currently configured to use basic Authentication, please contact our Technical Support to switch to OAuth 2.0 EWS Authentication today! Contact Us

ServicePRO is now Azure compliant and works seamlessly with Azure cloud.
You can now use your existing Azure subscription to host ServicePRO. If you are interested, please contact ServicePRO Support Team for more information. Contact Us

ServicePRO's Action Plan for addressing the disabling of EWS in Exchange Online by Microsoft, starting October 1, 2026.

As of October 1, 2026, Microsoft is set to start blocking EWS requests from non-Microsoft apps to Exchange Online. As detailed in the below Microsoft article, this change will only apply to Microsoft 365 and Exchange Online. EWS requests will continue to work with On-Premise Exchange. https://devblogs.microsoft.com/microsoft365dev/retirement-of-exchange-web-services-in-exchange-online/.
Our ServicePRO product development team is actively implementing the needful in ServicePRO, specifically the Microsoft Graph API protocol option for choosing to use with O365 mailboxes, from System Email Account settings and Starwatch Service, and from User Email Account settings and Email Inbox. These updates will be made available as a patch for the following ServicePRO versions:

These patch versions are tentatively expected to become available in the beginning of Q3, 2026. Once these patch versions are available for deployment to the customers, we will send you a notification email. Followed by that, you can schedule with our technical support team to receive the patch. Please kindly watch out for our updates regarding these patches availability.
In addition, if you are using ServicePRO’s Calendar Synchronization Service, the availability of Microsoft Graph API implementation for that component will be made available in a later patch towards the middle of Q4, 2026.

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Contact tech support to schedule your upgrade today.

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ServicePRO Home Page - Interactive User Interface	ServicePRO Home Page - Workbench User Interface	ServicePRO Web