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ServicePRO Versions 14.2.22 and below

What's new in ServicePRO? Check out the New Features

Microsoft will be turning off Basic Authentication in Exchange online by October 1st, 2022. They will be turning off Basic Auth. for the following protocols: MAPI, RPC, Offline Address Book (OAB), Exchange Web Services (EWS), IMAP, Exchange ActiveSync (EAS) and Remote PowerShell.

If your ServicePRO email integration is currently configured to use basic Authentication, please contact our Technical Support to switch to OAuth 2.0 EWS Authentication today! Contact Us

ServicePRO is now Azure compliant and works seamlessly with Azure cloud.
You can now use your existing Azure subscription to host ServicePRO. If you are interested, please contact ServicePRO Support Team for more information. Contact Us

ServicePRO's Action Plan for addressing the disabling of EWS in Exchange Online by Microsoft, starting October 1, 2026. As of October 1, 2026, Microsoft is set to start blocking EWS requests from non-Microsoft apps to Exchange Online. As detailed in the below Microsoft article, this change will only apply to Microsoft 365 and Exchange Online. EWS requests will continue to work with On-Premise Exchange. https://devblogs.microsoft.com/microsoft365dev/retirement-of-exchange-web-services-in-exchange-online/.

Patch for ServicePRO 14.2.22.x - Patch version 14.2.22.64 for ServicePRO 14.2.22.x for addressing the EWS Disabling for Office 365 Mailboxes, is released on July 16, 2026 to include the implementation of a new Mail Server Type option called “Microsoft 365 Outlook” under System Email Account Setup and User Mail Server Settings. If you are currently using ServicePRO 14.2.22.x OR a lower version, please contact the ServicePRO Support Team to receive this patch version. Please refer to the detailed user guide for this new implementation at Microsoft 365 Outlook Server Type
Patch for ServicePRO 14.3.1.x version is tentatively expected to become available in the 3rd week of August, 2026. Once this patch version is available for deployment to the customers, we will send you a notification email. Followed by that, you can schedule with our technical support team to receive the patch. Please kindly watch out for our updates regarding this patch availability.
In addition, if you are using ServicePRO’s Calendar Synchronization Service, the availability of Microsoft Graph API implementation for that component will be made available in a later patch towards the end of Q4, 2026.

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ServicePRO Home Page - Interactive User Interface	ServicePRO Home Page - Workbench User Interface	ServicePRO Web