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ServicePRO Web - Accessibility Guidelines

Return to ServicePRO Web documentation

A PDF version of this documentation is available here.

NOTE: These Guidelines are only for the Desktop version of ServicePRO Web.

The following lists outline shortcut keys and other improved accessibility functions for each section of ServicePRO Web.

JAWS Reader

  • Use JAWS Reader to read the screen contents
  • Visit http://webaim.org/articles/jaws/ for more information
  • In this document, the term “set focus” means to select a particular portion of the screen in ServicePRO Web. When a portion of the screen is focused on, context-specific shortcut keys and other functionality are enabled, and JAWS reader can read that focused section.

Navigation with Keyboard

  • Using the Tab key will jump to next available link on most pages
  • To read each word on the page, use the Up or Down arrow keys
    • For example, under the “Request Properties” tab in the Request Detail view, using the Tab key will only navigate through the request properties value whereas Up/down key will navigate through label and value
  • The Left and Right arrow keys will read each letter on the page
  • Screen readers will read value descriptions with the Tab key only

Application-Level Accessibility Shortcut Keys

  • Ctrl+Home – Move out of any region, such as the control like grid, tab etc…
  • Ctrl+Alt+S – Perform a Save action
  • Ctrl+Alt+P – Navigate to preview pane on the right side, if applicable
  • Ctrl+Alt+R – Refresh the section currently being focused on
  • Ctrl+Alt+G – Perform a Global Search
    • NOTE: This access key will work when the application focus is in the main region. This shortcut will not work if the current selected focus is on a page header, footer, or left side menu.
  • L – Navigate to the Home link, and then use “Tab” to visit the link under Home
  • Q – Shift the focus to the main region

Grid Control

  • Arrow Keys – To navigate through the grid cells
  • Page Up/Down – To navigate the grid pages

X-editable Controls

  • Arrow Keys – Navigate to the next or previous control; only works when the JAWS reader is on
  • Enter – Edit the value
  • Submit – Save changes
  • Cancel – Cancel changes
  • Use the Tab key to navigate to the Submit and Cancel buttons after editing the value in edit mode

Tab List Control

  • Enter – Load the tab’s contents
  • Tab – Users can switch to the next tab page by using the Tab key. When the last tab page is reached, pressing the Tab key again will read the selected tab’s contents

Reading Home Page Contents

  • Ctrl – Stops the Reader from reading the default content on the page
  • Tab – Navigates to the next available link on the page
  • Q – Move and select the main content region

Notification Header Icons

  • After logging in, use the Tab key to set focus on these icons
  • Enter – Open or close the notification list
  • Up/Down – Navigate through tab items
  • Enter – To open the selected tab
  • Up/Down – Navigate through tab list contents
  • Enter – Open the selected item in detail mode
  • ESC – Close the dropdown list when focus is on any tab list item

Recent Request Header Icons

  • Tab – After logging in, use the Tab key to set focus on the Recent Request Header Icons
  • Enter – Open or close the dropdown list
  • Tab – Navigate through the list item
  • Enter – Open the selected item in detail mode
  • ESC – Close the dropdown list when focus is on any list item

Global Search List

  1. Set focus on the global search area by using Tab key
  2. Type the search phrase
  3. Use the following keys to perform Global Search specific functions:
  • Tab – Navigate to the Search Button
  • Enter – Load the search list based on the entered search phrase
  • Tab (when focus is set on the list) – Navigate through search list items
  • Enter (when focus is set on the list) – Open the selected item in detail mode
  • ESC – Close the Search list dropdown

New Request Wizard

  • Ctrl+Alt+N – Next Button – moves to the next Request Wizard step
  • Ctrl+Alt+P – Previous Button – moves to the previous Request Wizard step
  • Ctrl+Alt+S – Submit (Save) the Request
  • Ctrl+Alt+C – Cancel Button – cancels the submission of a New Request

Request Details View

  • Ctrl+Alt+P – Navigate to the Properties Tab link directly
  • Ctrl+Alt +U – Navigate to the “Update Request” link and expand the tab’s contents
  • Ctrl+ left/right arrow keys – to navigate through the “Update Request” tab list
  • Ctrl+Alt+S – Save changes

Setting Request Quality/Timeliness Rating

  • Set focus on the request “Closed” check box.
  • Use the Spacebar key to enable or disable the Closed status (On/Off).
  • If the Closed status is enabled (set to On) and the request has a Child Request or is a Purchase Request type, then validation messages will be focused on and read.
  • Use the Tab key to navigate through Quality Rating variables.
  • Use the Spacebar key to enable or disable the Rating.
  • Similarly, use the Tab and Spacebar keys to navigate and enable or disable the Timeliness Rating.

Activity Stream

  1. Focus on the Activity Stream tab.
  2. Use the Up and Down arrow keys to scroll and read through the activity stream’s contents.

Activity Stream Search

  1. Set focus on the activity stream search text box.
  2. Type the search phrase.
  3. Press Tab to set focus on the “Search” button.
  4. Use Enter or the Spacebar key to filter the activity stream based on the written search phrase.

Insert Images into the Memo Editor

  1. Focus on the “Insert Image” button.
  2. Use the Spacebar key to open the file dialog window.
  3. Navigate through directories and select the image.
  4. Press the “Enter” key or select the "open" button from the file dialog to insert the image.

Adding Attachments

  1. Focus on the "Select File" button.
  2. Press the Spacebar key twice to load the file upload dialog.
  3. Select the file.
  4. Press Enter key or select the "Open" button to upload the selected file.

My Workspace/My Requests View

Set focus on the Workspace/Request grid to allow the following shortcut key functions

  • Tab – to navigate to each item on the view
  • Arrow Keys – To navigate through the grid cells
  • Page Up/Down – To navigate the grid pages
  • Ctrl+Alt+P - Navigate to preview pane from grid
  • Ctrl+Alt+S – Save Changes
  • Ctrl+Home – Navigate to browser
  • Q – Navigate to main area

My Workspace/Requests Search List

  1. Focus on the Search field by using the Tab key, or CTRL + ALT + G if the focus is currently on the main region.
  2. Type the search phrase
  3. Press Enter to load the grid with the written search phrase

My Workspace/My Requests Grid Sorting

  1. Focus on the first row of the grid
  2. Use the Up arrow key to move to the grid header
  3. Use Left/Right arrow key to navigate to grid header columns
  4. Press Enter to sort the grid with respect to selected grid column

Messages View

  • Ctrl+Alt+Z – Snooze
  • Ctrl+Alt+X – Clear
  • Ctrl+Alt+D – Detail
  • Ctrl+Alt+E – Respond

NOTE: Custom Date/Time snooze settings currently have no Accessibility Support in the Messages View.

Search Solution View

  • Focus on the main area of the Search Solution view using the ‘Q’ key
  • Press the Up or Down arrow keys to navigate through the search solution page contents
  • To read preview tab contents:
    • Focus on the Main tab by pressing Ctrl+Alt+P
    • Use Down arrow key to read tab contents; the reader will start reading the selected tab contents after navigating through all the tab
    • Continue pressing the Down arrow key to read all the contents of the tab (Solution Detail)

Audit Workstation

Accessibility Support is currently unavailable for Audit Workstation.