Sample 5: Email notification to manager when critical/high priority request has been active/open for more than x hours
Back to Business Rule Examples
GeneralFrequency is set to run every minute during Business hours:
Note: Setting the Frequency to every 1 minute is not recommended for all the Business rules as priority of the Business rules are based on the Frequency.
ConditionsConditions will be the following:
Please refer to Criteria Options for Rules and Reports for more information on conditions.
WorkflowWorkflow will not change therefore all fields will be set to "Unchanged":
NotificationsCreate an Email notification with the following:
(Please note this is just a sample, Email template can be customized to your needs)